Privacy Policy

Last updated: October 2025

Use of this website constitutes acceptance of our Privacy, Cookies, Terms, and Refund Policies.

1. Introduction

NoGeneral (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and share your information when you:

Visit our website at https://www.nogenerals.shop
Book or participate in a coaching session
Purchase or download digital products or guides
Interact with us via email or Discord

We operate in full compliance with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

2. Information We Collect

We collect only the data necessary to provide our services.

A. At purchase / order time:

Name (or Discord username)
Email address
Billing / order details (processed via Square, or PayPal if used)
Order history

B. For coaching sessions:

Discord username and ID
Communication logs for scheduling and delivery

C. Communication / Support:

Messages you send via email or Discord

We do not collect sensitive personal data (e.g. government ID numbers, health information, etc.).

3. How We Use Your Data

Your data is used solely for:

Processing and fulfilling your orders / bookings
Delivering coaching sessions and digital content
Managing access to Discord for coaching
Customer support, inquiries, or refunds (if any)
Tax, accounting, and legal compliance
Improving website and service performance

We do not sell, rent, or share your data for third-party marketing or advertising purposes.

4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:

Contractual necessity: to fulfill orders and deliver services
Legal obligation: for tax, accounting, and recordkeeping
Consent: when you voluntarily contact us, opt in, or agree to cookies

5. Storage, Security & Retention

We store data securely via Wix, Square / PayPal, and Discord, using encryption and access controls.

Retention periods:

Order, payment, and session records — retained for up to 2 years after the last transaction (or longer if required by law)
Communication logs (email / Discord) — retained for up to 12 months, unless needed for support or legal reasons
Certain transaction records may be retained longer if required under Irish tax law

Where no fixed period applies, we use objective criteria (e.g. legal obligation, fraud risk) to determine when data should be deleted.

Security & breaches:
We implement reasonable technical and organisational safeguards.
In the unlikely event of a data breach affecting your rights, we will notify the Irish Data Protection Commission (DPC) and any affected individuals as required by law.

6. Sharing / Processors & Contracts

We do not sell or share your personal data for marketing.
However, we use trusted processors to operate our business:

Square — payment processing
PayPal (if used) — alternate payment processing
Wix — website hosting and order handling
Discord — coaching communication and access

We maintain Data Processing Agreements (DPAs) or equivalent safeguards with each processor.
For cross-border data transfers (outside the EEA), we rely on Standard Contractual Clauses (SCCs) or other lawful mechanisms.

7. Cookies & Analytics

We use both essential and optional cookies.

Essential cookies — required for site functionality, login, and checkout
Non-essential cookies — analytics or performance cookies used only after you give consent through our cookie banner

We rely on your consent for all non-essential cookies, in accordance with the ePrivacy Directive and EU GDPR.

You can manage or revoke cookie preferences anytime through your browser settings or our cookie control panel.

For more details, see Wix’s Cookie Policy.

8. Your Rights & Complaints

You have the following rights regarding your personal data:

Access — request a copy of your data
Rectification — correct inaccuracies
Erasure (“right to be forgotten”) — request deletion where lawful
Restriction — limit processing in certain cases
Portability — receive your data in a portable format
Objection — object to specific processing

To exercise these rights, contact nogeneralttv@gmail.com or reach out via Discord @NoGeneral.
We respond to all requests within 1 month (or up to 3 months for complex cases).

If you are dissatisfied, you may lodge a complaint with the Irish Data Protection Commission at https://www.dataprotection.ie.

9. International / Non-EU Clients

While NoGeneral is based in Ireland, clients may be located outside the EU/EEA.
By using our services, you consent to your data being processed in the EEA under GDPR-level protections.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or operations.
Each new version will include a revised effective date.
Continued use of the website or services implies acceptance of the updated policy.

11. Contact

If you have any questions, concerns, or requests regarding this policy or your personal data, contact us at:

Contact Email: nogeneralttv@gmail.com
Contact Discord: @NoGeneral

Effective Date: 13/10/2025

Business Name: NoGeneral

Website: https://www.nogenerals.shop/

Jurisdiction: Ireland

Contact Email: info@nogenerals.shop
Contact Discord: @NoGeneral